GOVERNMENT HAS UNDERTAKEN SEVERAL STEPS TO IMPROVE THE FUNCTIONING OF CGHS-MINISTER REPLIED IN LOK SABHA
Health & Family Welfare Minister Shri.Ghulam Nabi Azad replied in Lok Sabha on 17.8.2012 to the question of 'what action taken by the Government, whether complaints have been received about the dissatisfaction of a large number of Central Government Employees with the services provided by the Government under the Central Government Health Scheme'.
PERFORMANCE OF CGHS
While CGHS endeavors to provide best possible health care facilities to the large number of beneficiaries consulting / visiting CGHS Wellness Centres (approx. 1.2 Crore during the last one year), some complaints are received about unsatisfactory services.
The dissatisfaction relates to shortage of doctors and other manpower resulting in waiting period before consulting doctors, issue of medicines, delay in settlement of medical claims of pensioners, issue of medicines of specific brand, reimbursement at CGHS rates for the treatment taken from unrecognized hospitals, overcharging by empanelled hospitals, opening of new dispensaries, etc.
Government has been receiving increased budgetary support over the last few years to take care of CGHS beneficiaries.
Government has undertaken several steps to improve the functioning of CGHS. These include:
· Computerization to improve better inventory management and availability of medicines at CGHS Wellness Centres. Based on computer data, 272 commonly indented medicines are procured from manufacturers at discounted rates and make them available at Wellness Centres.
· Portability of CGHS cards at any dispensary all over the country.
· Issue of medicines for three months in cases of chronic illnesses.
· Appointment of Medical officers on contract basis as an interim measure to tide over shortage of doctors.
· Receipt of medical claims of pensioners at Dispensary level and proper verification of documents by CMO i/c to ensure that all required documents are submitted.
· Enhancement of financial powers of Addl. Directors upto Rs.5 Lakhs for speedy settlement of medical claims of pensioners.
· Regular meetings undertaken by Addl. Directors with CMOs i/c to ensure smooth functioning of Wellness Centres for better delivery of services.
· Reimbursement from two sources – i.e., from CGHS as well as medical insurance in respect of beneficiaries holding mediclaim policies.
· Formation of Standing Technical Committees for examination of requests for full reimbursement.
· Settlement of hospital bills of empanelled hospitals and diagnostic centres through UTI-ITSL for early settlement of claims to ensure that the empanelled hospitals provide credit facility to pensioners , etc.,
· Pensioner CGHS beneficiaries residing in non-CGHS areas are permitted to avail IPD and follow up treatment from CS (MA)/ ECHS empanelled hospitals with prior permission from CGHS.
FREQUENTLY ASKED QUESTIONS (FAQs) ON RTI (AS ON JANURARY 2012)
Q.1. What is Information?
Information is any material in any form. It includes records, documents, memos, e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers, samples, models, data material held in any electronic form. It also includes information relating to any private body which can be accessed by the public authority under any law for the time being in force.
Q.2 What is a Public Authority?
A “public authority” is any authority or body or institution of self government established or constituted by or under the Constitution; or by any other law made by the Parliament or a State Legislature; or by notification issued or order made by the Central Government or a State Government. The bodies owned, controlled or substantially financed by the Central Government or a State Government and non-Government organisations substantially financed by the Central Government or a State Government also fall within the definition of public authority. The financing of the body or the NGO by the Government may be direct or indirect.
Q.3 What is a Public Information Officer?
Public authorities have designated some of its officers as Public Information Officer. They are responsible to give information to a person who seeks information under the RTI Act.
Q.4 What is an Assistant Public Information Officer?
These are the officers at sub-divisional level to whom a person can give his RTI application or appeal. These officers send the application or appeal to the Public Information Officer of the public authority or the concerned appellate authority. An Assistant Public Information Officer is not responsible to supply the information. The Assistant Public Information Officers appointed by the Department of Posts in various post offices are working as Assistant Public 2 Information Officers for all the public authorities under the Government of India.
Q.5. What is the Fee for Seeking Information from Central Government Public Authorities?
A person who desires to seek some information from a Central Government Public Authority is required to send, along with the application, a demand draft or a banker’s cheque or an Indian Postal Order of Rs.10/- (Rupees ten), payable to the Accounts Officer of the public authority as fee prescribed for seeking information. The payment of fee can also be made by way of cash to the Accounts Officer of the public authority or to the Assistant Public Information Officer against proper receipt. However, the RTI Fee and the mode of payment may vary as under Section 27 and Section 28, of the RTI Act, 2005 the appropriate Government and the competent authority, respectively, by notification in the Official Gazette, make rules to carry out the provisions of this Act.
Q.6. What is the Fee for the BPL applicant for Seeking Information?
If the applicant belongs to below poverty line (BPL) category, he is not required to pay any fee. However, he should submit a proof in support of his claim to belong to the below poverty line.
Q.7. Is there any specific Format of Application?
There is no prescribed format of application for seeking information. The application can be made on plain paper. The application should, however, have the name and complete postal address of the applicant.
Q.8. Is it required to give any reason for seeking information?
The information seeker is not required to give reasons for seeking information.
Q.9. Is there any provision for exemption from Disclosure of Information?
Sub-section (1) of section 8 and section 9 of the Act enumerate the types of information which is exempt from disclosure. Sub-section (2) of section 8, however, provides that information exempted under sub-section 3 (1) or exempted under the Official Secrets Act, 1923 can be disclosed if public interest in disclosure overweighs the harm to the protected interest.
Q.10. Is there any assistance available to the Applicant for filing RTI application?
If a person is unable to make a request in writing, he may seek the help of the Public Information Officer to write his application and the Public Information Officer should render him reasonable assistance. Where a decision is taken to give access to a sensorily disabled person to any document, the Public Information Officer, shall provide such assistance to the person as may be appropriate for inspection.
Q.11. What is the Time Period for Supply of Information?
In normal course, information to an applicant shall be supplied within 30 days from the receipt of application by the public authority. If information sought concerns the life or liberty of a person, it shall be supplied within 48 hours. In case the application is sent through the Assistant Public Information Officer or it is sent to a wrong public authority, five days shall be added to the period of thirty days or 48 hours, as the case may be.
Q.12. Is there any provision of Appeal under the RTI Act?
If an applicant is not supplied information within the prescribed time of thirty days or 48 hours, as the case may be, or is not satisfied with the information furnished to him, he may prefer an appeal to the first appellate authority who is an officer senior in rank to the Public Information Officer. Such an appeal, should be filed within a period of thirty days from the date on which the limit of 30 days of supply of information is expired or from the date on which the information or decision of the Public Information Officer is received. The appellate authority of the public authority shall dispose of the appeal within a period of thirty days or in exceptional cases within 45 days of the receipt of the appeal.
Q.13. Is there any scope for second appeal under the RTI Act?
If the first appellate authority fails to pass an order on the appeal within the prescribed period or if the appellant is not satisfied with the order of the first appellate authority, he may prefer a second appeal with the Central Information Commission within ninety days from the date on which the decision should have been made by the first appellate authority or was actually received by the appellant.
Q.14. Whether Complaints can be made under this Act? If yes, under what conditions?
If any person is unable to submit a request to a Public Information Officer either by reason that such an officer has not been appointed by the concerned public authority; or the Assistant Public Information Officer has refused to accept his or her application or appeal for forwarding the same to the Public Information Officer or the appellate authority, as the case may be; or he has been refused access to any information requested by him under the RTI Act; or he has not been given a response to a request for information within the time limit specified in the Act; or he has been required to pay an amount of fee which he considers unreasonable; or he believes that he has been given incomplete, misleading or false information, he can make a complaint to the Information Commission.
Q.15. What is Third Party Information?
Third party in relation to the Act means a person other than the citizen who has made request for information. The definition of third party includes a public authority other than the public authority to whom the request has been made.
Q.16. What is the Method of Seeking Information?
A citizen who desires to obtain any information under the Act, should make an application to the Public Information Officer of the concerned public authority in writing in English or Hindi or in the official language of the area in which the application is made. The application should be precise and specific. He should make payment of application fee at the time of submitting the application as prescribed in the Fee Rules.
Q.17. Is there any organization(s) exempt from providing information under RTI Act?
Yes, certain intelligence and security organisations specified in the Second Schedule, are exempted from providing information excepting the information pertaining to the allegations of corruption and human rights violations.
Source : DOPT
WAITING FOR THE POSTMAN TO RING TWICE
The Sunday Story The Department of Posts is hard at work on a turnaround plan. But is the pace and mode of change enough? Will it succeed anytime soon in re-engineering services to become competitive and increase revenues?
India has the largest postal network in the world. However, in recent years, growing access to inexpensive telephone systems, and options such as e-mail, have reduced popular dependence on the system — and sent the Department of Posts into the red.
Total volumes, both domestic and international, of letters in physical form and parcels, have grown manifold. But much of it has gone to private operators. The DoP’s market share has fallen significantly.
Ranging from exploiting the vast potential of the post office network in rural areas to using information technology and changing the service and product profile, many measures have been adopted to make a turnaround and to bring it out of the red. Indeed, the results have started showing: in the last fiscal, the DoP recorded the sharpest fall in losses in the last decade. Its revenue surged by 13.62 per cent to Rs. 7,910.51 crore, while the expenditure stood at Rs. 13,705.4 crore. Still, the deficit was Rs. 5,794.89 crore.
The government is seeking to achieve the turnaround through a multi-pronged approach. The seven-fold growth in the number of post offices from 23,344 at the time of Independence to 1,54,866 (as on March 31, 2011) is proving to be an asset.
Most of these post offices, 1,39,040 of them (89.78 per cent), are in rural areas, with the remaining 15,826 in urban areas. The network is being used to increase the reach of various social and financial schemes.
The expansion, especially in rural areas, has also been brought about by opening part-time extra-departmental post offices. Post offices now offer mail, retailing, savings bank, life insurance and remittance services, in addition to delivery of social security benefits such as pensions and wages under the Mahatma Gandhi National Rural Employment Guarantee Scheme. As many as 5.59 crore MGNREGS accounts were opened in post offices, and wages amounting to Rs. 7,860 crore was disbursed to beneficiaries during 2011-12 through 98,491 post offices.
On an average, a post office in India serves an area of 21.23 sq km, and a population of 7,814 people. The 5.6 lakh-strong workforce enjoys a special bond with the masses, especially in the interiors.
Financial models are being altered to lower operational costs. In urban areas, franchisee outlets are being opened where it is not possible to open a regular post office.
The DoP launched Project Arrow “to achieve a big increase in both customer satisfaction and employee satisfaction with India Post.” The project seeks to cover 2,500 post offices by March 2012 and 7,500 post offices during the 12th Plan period. It envisages a pan-India network that is flexible enough to support future applications that will ensure greater accountability and productivity through the use of technology and improve working conditions.
The Mail Lighthouse Project was the second major initiative to be undertaken. It seeks to optimise the mail network. The three-year programme was launched in 2010 to optimise the postal network from collection to delivery; standardise processes with focus on significant quality improvement and reduction in network complexity; and to establish a performance culture using key performance indicators and regular reviews. It also aimed to modernise “the look and feel’’ of the postal services and infrastructure.
To streamline its bread-and-butter area of mail operations and improve the quality of mail-related services, the Mail Network Optimisation Project was initiated in March 2010. This involves the standardisation of processes and development of a performance monitoring system.
The operational network for Speed Post and other categories of mail has been restructured.
The DoP intends to computerise all departmental post offices, mail offices, administrative and other offices and establishments, under its Information Technology Modernisation Programme. This also envisages provision of connectivity through Rural ICT solutions to enable electronic networking of nearly 1,29,500 extra-departmental branch post offices.
With 99.26 per cent of the 25,154 departmental post offices having been computerised by March 31, 2012, the DoP is looking to capitalise on this by making post offices the focal point of delivery of social security schemes.
Its revenue share falling in the core area of mail distribution due to the proliferation of courier companies that took away a large part of the business, and the arrival of cheaper and faster communication options of phones and e-mails that have reduced dependence on paper-based communication, the DoP has also taken to the use of technology to face the challenges.
Telecom Minister Kapil Sibal wants the DoP to address the twin challenges of technological modernisation and diversification. He also observed that while GIS mapping, tracking of mails, automation of sorting services and standardisation of parcels is being worked upon, there is a need to re-engineer the postal service to keep it competitive and increase its sources of revenues. The DoP is using technology to reach out to people, Sachin Pilot, Minister of State for Information and Communications, asserts.
The DoP’s road map for the 12th Plan period indicates that the transformation process for making India Post a pivotal player in the area of communications, logistic and governance has started. But the challenge is to make the best of the enviable network of post offices that has been built up and utilise the personnel who know their turf well and who often have a special bond with the people they serve.
But it is bound to be a long haul, and the challenges before the government are quite steep.
Keywords: Department of Posts, postman, Department of Posts, DoP market share, MGNREGS accounts
Saturday 25 August 2012
COMPUTERS AND INTERNET FACILITIES IN POST OFFICES
As on date, 24,969 Departmental Post Offices have been computerised. Out of 24,969 computerised Departmental Post Offices 22,177 Post offices are having internet connectivity.
In Rajasthan Circle, 1320 Departmental Post Offices have been computerized and out of these 1320 computerized Post offices 1299 have internet facility.
The Government has approved IT Modernization Project of Department of Posts. It involves computerization and networking of all Post Offices through network integrator of the project including Branch Post Offices in the rural area. The roll out of the Project is expected in the year 2013-14 subject to finalization of the Request for Proposal (RFP) for Rural Hardware, timely implementation of the project and availability of funds.
This was stated by Shri Sachin Pilot, the Minister of State in the Ministry of Communication and Information Technology in response to a written question in Rajya Sabha today.
(Release ID :86707)(PIB 24 Aug-2012)
CORRUPTION CASES AGAINST TOP OFFICIALS
As per the information provided by the Central Bureau of Investigation (CBI), it has registered 97 cases [71 Regular Cases (RCs) and 26 Preliminary Enquiries (PEs)] involving 129 officers of the rank of Joint Secretary and above during the last 3 years i.e. 2009, 2010, 2011 & 2012 (upto 31.7.2012). 15 officers are involved in more than one case.
As on 31.07.2012, out of the aforesaid 71 RCs, Charge sheets have been filed in 30 cases against 31 officers of the rank of Joint Secretary and above.
As on 31.7.2012 sanctions for prosecution are pending in 14 CBI cases with respective Central Ministries/Departments against 14 officers of the rank of Joint Secretary & above. 02 officers are common in 02 cases each.
Further, permission under section 6A of the Delhi Special Police Establishment Act, 1946, for conducting enquiry/investigation, are pending in respect of 23 officers of the rank of Joint Secretary and above.
The Supreme Court of India, vide its judgment dated 18th December, 1997 in the case of Vineet Narain Vs. Union of India, directed that “time limit of three months for grant of sanction for prosecution must be strictly adhered to. However, additional time of one month may be allowed where consultation is required with the Attorney General (AG) or any Law Officer in the AG’s office”.
It is sometime not possible to adhere to this time-limit. The delay which occurs in the sanctioning of prosecution is mostly on account of detailed scrutiny and analysis of voluminous case records and evidence, consultation with Central Vigilance Commission (CVC), State Governments and other agencies, and sometimes non-availability of relevant documentary evidence.
However, in order to check delays in grant of sanction for prosecution, the Department of Personnel & Training has issued guidelines vide its OM No.399/33/2006-AVD-III dated 6th November, 2006 followed by another OM dated 20th December, 2006, providing for a definite time frame at each stage for handling of requests from CBI for prosecution of public servants.
The Group of Ministers on tackling corruption, in its First Report, had also given certain recommendations for speedy disposal of sanction of prosecution cases, which included-taking decision on such cases within 3 months; monitoring of such cases at the level of Secretary of the Ministry/ Department and submission of report to the Cabinet Secretary; and in cases of refusal to accord sanction, submission of a report to the next higher authority within 7 days for information (where competent authority is Minister such report is to be submitted to the Prime Minister). The said recommendation of the GoM has been accepted by Government and instructions have been issued by the Government on 03.05.2012.
As regards permission under section 6A of the Delhi Special Police Establishment Act, 1946, the Group of Ministers on tackling corruption in its First Report has recommended that the competent authority shall decide the matter within three months with speaking orders and in the event a decision is taken to refuse permission the reasons thereof shall be submitted to the next higher authority within one week for information (where competent authority is Minister, such report is to be submitted to the Prime Minister). This recommendation was accepted by the Government and instructions issued on 26.09.2011.
This was stated by Shri V. Narayanasamy, Minister of State of Personnel, Public Grievances and Pension and Prime Minister Office in written reply to a question by Sh. Shadi Lal Batra in the Rajya Sabha today.
Source : PIB, August 23, 201