INDIA POSTS 2012 - MODERNIZATION PROGRAM - NEWS
India Post Selects Infosys to Transform its Financial Services
NEW DELHI, India, Aug. 9, 2012
- Infosys, a global leader in consulting and technology, today announced that it has been selected by the Department of Post, Ministry of Communications and Information Technology, Government of India for a mission critical program that will enhance India Post's financial services across 150,000 post offices in the country. This is part of the 'India Post 2012' modernization program that aims at bringing transparency, agility, flexibility and scalability to India Post's operations.
Under the agreement, Infosys and India Post will embark on a transformational initiative, which encompasses Financial Services System Integration. This project, estimated at INR 700 crores, aims to transform India Post into a technology-enabled and autonomous market leader, by revolutionizing its financial operations and end-user services.
As Financial Services System Integrator, Infosys will implement and manage its flagship Finacle™ Core Banking and McCamish™ Insurance products to help India Post transform its banking and insurance operations - covering more than 200 million banking customers across urban and rural India; including a large base of insurance customers. Infosys will be installing 1,000 ATMs for India Post as part of this program to increase the effectiveness of its delivery channel and will also implement an electronic Content Management system to manage millions of documents generated as part of India Post's financial operations.
For the project, Infosys will support India Post in the following areas:
Complete System Integration including designing, building, supplying, installing and commissioning hardware and software
Data migration and deployment of the platforms and solutions across all identified post offices
Supporting multi-year managed services, application support and infrastructure operations
Training more than 35,000 India Post employees across the country on the usage and deployment of the new platform and solutions
Speaking about this deal, Mr. A. S. Prasad, Deputy Director General, Financial Services, India Post, said, "We are confident that Infosys' extensive global experience with transformational programs in the financial and systems integration space will be instrumental in rolling out this ambitious program aimed at driving technology superiority at India Post, by introducing key solutions like core banking. This transformational program is expected to enhance India Post's services, bringing us on par with the best in the banking industry; and will help us expand the reach and effectiveness of our operations through technology enablement of India Post employees."
"Infosys will be drawing upon its expertise and domain knowledge across the banking and financial sector, to transform India Post's services to empower end-consumers. This project offers us rich scope to innovate and optimize the largest financial and insurance distribution channel in the country and we look forward to deploying our strong capabilities across industries and technologies, in a role that has the potential to significantly impact millions of citizens in the country," said Mr. CN Raghupathi, VP and Head India Business, Infosys.
SPEED POST SERVICES
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The network and number of the Speed Post Centres has recently been restructured under Mail Network Optimization Project of the Department of Posts. Speed Post Centres are either National Speed Post Sorting Hubs or Intra-Circle Sorting Hubs. There are 89 National Speed Post Sorting Hubs and 105 Intra Circle Sorting Hubs. A list of the Hubs, state-wise, is given in the tabular form.
There is no proposal for creating any new Sorting Hub or Intra-Circle Hub in the year 2012-13.
Department of Posts takes note of the deficiencies in services and complaints received in connection with Speed Post service are processed expeditiously and grievances settled in a time bound manner. The number of complaints received during the last 3 financial years and the percentage of complaints with respect to the Speed Post traffic is given as under:
The Department of Posts has a well established mechanism for prompt disposal of complaints through Customer CareCentres in all Postal Divisions.
In order to improve the quality of Speed Post service across the country the network has been restructured as stated at (a) above. The Department is shortly going to commission Automatic Mail Processing Centres in Delhi and Kolkata to expedite mail processing. In addition end –to-end track and trace has been provided for Speed Post articles. Above initiatives will help the Department to compete effectively with the private couriers.
List of number of National Speed Post Sorting Hubs and Intra Circle Sorting Hubs
State-wise
This information was given by the Minister of State in the Ministry of Communications and Information Technology Shri Sachin Pilot in the Lok Sabha today.
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PANCHAYAT SANCHAR SEWA YOJANA
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Panchayat Sanchar Sewa Kendras (PSSKs) under the ‘Panchayat Sanchar Sewa Yojana’ scheme are opened at the Gram Panchayat Headquarters which are without Post Offices to provide basic postal facilities at Gram Panchayat Headquarters. This scheme is being implemented by the Gram Panchayats through agents appointed by them (Gram Panchayats) with the written consent of the concerned Superintendent/ Senior Superintendent of Post Offices. This is also subject to receipt of applications from the heads of the Gram Panchayats.
The extent to which the scheme achieves its objetive of providing basic postal facilities at Gram Panchayat Headquarters is dependent upon the (i) level of interest shown on part of Panchayat Sanchar Sewa Yogana agents; (ii) the level of commitment shown by the PSSK agents over the functioning of the Panchayat Sanchar Sewa Kendra; and (iii) the selection of suitable candidates by Gram Panchayats.
The functioning of the PSSKs are being monitored regularly by the Field Officer viz. Insepctor of Post Offices/ Asstt. Superintendent of Post Offices/ Senior/ Superintendent of Post Offices during their visits to these kendras. The PSSK agents have been allowed to work as direct agent of Rural Postal Life Insurance (RPLI) business for increasing the volume of business and income of the PSSKs.
This was stated by shri sachin pilot, the minister of State in the Ministry of Communication and Information Technology in response to a question in Lok Sabha today.
BK/AT (Release ID :85811) Ministry of Communications & Information Technology08-August, 2012 17:06 IST |
CONSULTATIVE COMMITTEE ON COMMUNICATIONS AND INFORMATION TECHNOLOGY DISCUSSES RURAL DEVELOPMENT THROUGH POST OFFICES: ENDEAVORS AND INITIATIVES:
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The Parliamentary Consultative Committee for Ministry of Communications and Information Technology (C&IT) discussed ‘Rural Development through Post Offices: Endeavors and Initiatives’ here last evening. The Meeting was chaired by Shri Kapil Sibal, Union Minister for C & IT and was attended by the two Ministers of State, Shri Sachin Pilot and Shri Milind Deora.
In his opening remarks, Shri Sibal said, the post office network offers tremendous potential to contribute towards development of rural areas and people of that area. The Minister said that Post office can be the centre of activity, be it communication, banking, insurance, remittance and retailing service. The fundamental focus of the Department of Posts (DoP) is to reach ‘Aam Aadmi. Rural development generally refers to the process of improving quality of life and economic wellbeing of people living in relatively isolated and sparsely populated areas. Like any other development activity, development of rural areas require an adequate support of appropriate infrastructure. With its more than 139,000 Post Offices in rural areas, DoP provides support in various critical functions through communication, financial services, life insurance products and other retail services. Reach, credibility ,experience, trained manpower, time tested operating and accounting procedures put the post offices in unique position of being the most suitable vehicle for rural development. The rural Information Communication Technology(ICT) programme will further strengthen the delivery mechanism of all social security schemes, reduce the delay in payments and improve the quality and collection and sharing of information between Post Offices and State Governments. Encouraging Post Offices involvement in the activities of financial Members of Parliament, Shri P K Biju,Dr Vinay Kumar Pandey And Shri Shivraj Singh Lodhi, participating in the discussions commended the Ministry for staying focused on their work despite and urged to retain the glory and importance of Post Offices. The Members, however, emphasized that potential of the Indian Postal Network be used to the maximum to offer services and products to the common man in rural areas. They said employment generation in rural areas and improving the service hours and conditions of Gramin Dak Sewaks should be regarded important for revenue generation.
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