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Tuesday, June 26, 2012

COMMENTS ON CITIZEN CHARTER


No. R-III/Misc/2012                                                         Dated 26-6-2012

To
          Sh. S.K.Tripathi,
          Director (PG)
          Department of Posts,
          Dak Bhawan,
          New Delhi-110116

Subject:- COMMENTS/SUGGESTIONS ON THE DRAFT CITIZEN CHARTER OF DEPARTMENT OF POSTS

Ref:- Your office No. 3-15/2012-PG                           Dated 23rd May, 2012

Sir,
          All India RMS & MMS Employees Union Group `C` offers the following comments on the items relating to delivery only.

Primary function of Department of Posts is delivery of mails i.e. ordinary mails, Registered mails, Speed Post articles. A study of the service standards fixed by the Department on the delivery of above mentioned categories  in your above mentioned letter shows that Department has fixed these Service Standards without carrying out any systematic study.

There was a time when local ordinary mails were delivered on the same day . Department was delivering Local Speed Post articles on the same day.

Department has fixed the delivery standard of Registered articles local and between Metro cities as `3` days and rest of India 5-7 days. This standard is more than the first class mails and Speed Post articles. It shows that Department is discouraging the booking of Registered articles.

 Service Standards fixed by  the Department for delivery of First class mails, Registered articles and Speed Post articles will divert the customer to the Courier who are delivering the local ordinary mails on the same day and within 2-4 days in rest of India.

Only yesterday (25-6-2012), I received a money order booked  on 25-5-2012 i.e. after 30 days.

Department cannot maintain the given Service Standards unless and until it improves the mail processing system. Introduction of L-1, L-2 hubs for first class mails and Speed post hubs will further delay the delivery of mails  due to back routing.

We suggest to carry out a systematic study on the delivery of mails and sincerely examine the functioning of L_1, L-2 first class mail hubs and Speed Post hubs.         
Yours sincerely,

(Giri Raj Singh)
General Secretary