No. R-III/Misc/2012 Dated 26-6-2012
To
Sh.
S.K.Tripathi,
Director
(PG)
Department
of Posts,
Dak
Bhawan,
New
Delhi-110116
Subject:-
COMMENTS/SUGGESTIONS ON THE DRAFT CITIZEN CHARTER OF DEPARTMENT OF POSTS
Ref:-
Your office No. 3-15/2012-PG Dated
23rd May, 2012
Sir,
All
India RMS & MMS Employees Union Group `C` offers the following comments on
the items relating to delivery only.
Primary function of Department of Posts
is delivery of mails i.e. ordinary mails, Registered mails, Speed Post articles.
A study of the service standards fixed by the Department on the delivery of
above mentioned categories in your above
mentioned letter shows that Department has fixed these Service Standards
without carrying out any systematic study.
There was a time when local ordinary mails
were delivered on the same day . Department was delivering Local Speed Post
articles on the same day.
Department has fixed the delivery
standard of Registered articles local and between Metro cities as `3` days and
rest of India 5-7 days. This standard is more than the first class mails and
Speed Post articles. It shows that Department is discouraging the booking of
Registered articles.
Service
Standards fixed by the Department for
delivery of First class mails, Registered articles and Speed Post articles will
divert the customer to the Courier who are delivering the local ordinary mails on
the same day and within 2-4 days in rest of India.
Only yesterday (25-6-2012), I received a
money order booked on 25-5-2012 i.e.
after 30 days.
Department cannot maintain the given
Service Standards unless and until it improves the mail processing system.
Introduction of L-1, L-2 hubs for first class mails and Speed post hubs will
further delay the delivery of mails due
to back routing.
We suggest to carry out a systematic study
on the delivery of mails and sincerely examine the functioning of L_1, L-2
first class mail hubs and Speed Post hubs.
Yours sincerely,
(Giri Raj Singh)
General Secretary
